Frequently Asked Questions (FAQ)

  1. What Operating Systems on the hosting computer are supported?

    vKey® Device is independent from the hosting Operating System. No specific Operating System is required.

  2. What are the minimum hosting computer requirements to boot vKey Device?

    Intel based hardware (Windows or Mac)

    Minimum
    USB 2.0 Port
    2 GB RAM
    1 Gigahertz (GHz) or faster

    Recommended
    USB 3.0 Port
    4 GB RAM
    2 Gigahertz (GHz) or faster

  3. What happen if I lose my vKey Device? Will my date be safe?

    Notify help desk that your vKey has been lost. They will be able to use the vKey Device Manager console to remotely disable or wipe (erase) it. Your data will be safe because vKey Device partition is fully encrypted. All your Operating System and data will be protected and a malicious user will not be able to access your data without your password.

  4. What happen if I unplug my vKey Device while it is still running?

    vKey is robust and designed to handle this situation. You will need to shut down the computer and reboot the vKey Device. Steady abuse of this manner may result in eventual corruption.

  5. What happen if I forget my password?

    You only need to contact the help desk by telephone for instructions to reset your vKey password.

  6. Will my vKey Device be exposed to any malware that is active on a hosting computer?

    No. vKey runs independently from the hosting computer so it will not be compromised by any malware or malicious software that might be active on the hosting computer. This is one of the primary reasons why vKey is used as BYOD solution and End Point Protection solution by organizations.

  7. How do I register my vKey Device?

    Visit the registration link: www.vkey.ca/register.

  8. How do I set up my vKey Device for the first time?

    All the details on how to start your vKey along with some common activities can be found in the vKey Quick Start Guide. Visit http://support.vkey.ca for additional documentation.

  9. How do I change my vKey Device password?

    You can reset their vKey user password. This action must be completed at the vKey login screen during the vKey boot process, before logging in.

    Reset the vKey user password steps as follow:

    Step 1. Begin the vKey Device boot process.

    Step 2. At the vKey login screen, enter “_reset_”. This will initiate the password reset process instead of proceeding directly to the vKey desktop. Please ensure the characters are:
    a. With underscores
    b. All lowercase
    c. Without quotes

    Step 3. Enter a current valid vKey password (e.g. “dls_tech”).

    Step 4. Enter and confirm the new vKey user password.

    Step 5. The vKey user password has now been changed and the vKey Device will continue to initialize.

  10. How can I renew my vKey Device after 1 year maintenance expires?

    Visit support.vkey.ca for information on how to renew your warranty and additional information on the technical support.

  11. How do I get technical support if I encounter problems with running my vKey Device?

    Visit support.vkey.ca to view all our technical and troubleshooting documents. A technical support ticket can be opened by filling out the “Email Us” form.

  12. What is the warranty for my vKey device?

    Visit support.vkey.ca for additional information.